Shipping policy

Shipping Policy (United States)

At Veloura LLC, we are committed to fast and reliable shipping for all orders within the United States. Below you’ll find all the details regarding order processing, delivery times, and tracking.

Order Processing Time

All orders are processed within 0–1 business day (excluding weekends and holidays).

Once your order has been processed, it will be prepared for shipment immediately. You will receive a confirmation email once your order has shipped.

Shipping & Delivery Time

We currently ship within the United States only.

  • Estimated delivery time: 1–2 business days

  • Delivery times may vary slightly due to carrier delays, weather conditions, or peak seasons, but most orders arrive within the stated timeframe.

Shipping Carriers

Orders are shipped using reliable U.S. carriers such as USPS, UPS, or FedEx, depending on your location and the shipping method selected at checkout.

Tracking Information

All orders include tracking at no additional cost.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after shipment.

If you experience any issues tracking your order, please contact us and we’ll be happy to assist.

Order Cancellations

You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped.

To request a cancellation, please email us at Admin@velourallc.com with the subject line “Cancel Order” and include your order number.

Once an order has been shipped, it can no longer be canceled and must follow our Refund Policy for returns.

Incorrect Address Disclaimer

Please ensure that all shipping information is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Contact Information

If you have any questions about shipping or your order, please contact us:

📧 Admin@velourallc.com
📞 (364) 999-7698

Veloura LLC
3044 Breckenridge Ln Ste 102 317
Louisville, KY 40220
United States